Cancellation Policy

/Cancellation Policy
Cancellation Policy 2018-10-17T05:36:31+00:00

Cancellation Policy

By using the Explify Platform as a Host or Guest, you are indicating that you have read and that you understand and agree to be bound by this Guest Refund Policy.

If you are a guest and suffer a Travel Issue, we agree, at our discretion, to reimburse you up to the amount paid by you through the Explify Platform (“Total Fees”) with respect to our cancellation or refund policy. Explify cancellation policy will enforce to protect both guest and host alike. Guests may cancel by clicking ‘Cancel’ on the appropriate reservation. All refund will be processed back to the same payment method (i.e same credit card only)

Cancellation policy (Cancelled by Guest)

  • 100% refund if cancel 7 days before the trip.
  • 50% refund if cancel 3 days (72 hours) before the trip.
  • 20% refund if cancel 24 hours before the trip.
  • No refund afterward.
  • Booking fees are non-refundable.

Refund policy (Trip Cancelled by Hosts)

  • Full refund including booking fees.
  • Host is responsible for booking fees.

Dispute/Complaint

  • If there is a complaint from either party, notice must be given to Explify within 24 hours of the trip.
  • Explify will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially cancelled when the guest and/or host clicks the cancellation button on the cancellation confirmation page.
  • Cancellation policies may be superseded by the Guest Refund Policy, extenuating circumstances, or cancellations by Explify for any other reason permitted under the Terms of Service. Please review these exceptions

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